Cancellation and Refund Policy
Clear rules, counted from your pick-up time.
Payment
Transfers booked online at a fixed price are paid in full by card when you book. The booking is confirmed as soon as the payment is complete. Services agreed by quote (groups of 3 or more, extras, other routes) follow the terms written in the quote.
If you cancel
The refund depends on how many hours before the pick-up time you cancel:
- More than 72 hours before: full refund.
- 72 to 48 hours before: 70% refund (30% fee).
- 48 to 24 hours before: 50% refund (50% fee).
- Less than 24 hours before, or no-show: no refund.
Flights, delays and waiting time
For airport pick-ups we follow your flight.
- We follow your flight: if it lands late, we wait for you. A delayed flight is never a no-show.
- Free waiting time: 60 minutes from the actual landing at the airport, 15 minutes at hotels, ports and stations.
- Flight cancelled or diverted: tell us and we move your transfer to the new flight, or refund it in full.
How to cancel or change a booking
Write to us on WhatsApp or by email with the name and date of the booking. The time of your message counts as the time of cancellation. Refunds go back to the card used for payment.
If we have to cancel the service, you receive a full refund.
Tell us where you need to go
Send the date, where you start and where you are going. We reply with a fixed price.