Terms of Service

The service

The service is provided by Iaccarino Luigi (sole proprietorship, trading as Around Sorrento Coast), Strada Statale 16 bis Mare snc, 65010 Spoltore (PE), Italy, VAT IT08415101214, a licensed private hire with driver (NCC) business. NCC licence n. 7, Comune di Spoltore (PE); REA PE-158555. Content on this site describes typical services; the details of your service are those of your booking confirmation or written quote.

Quotes and confirmation

Online, you choose the route, the date and a free time slot in the calendar; the slot is held for you for 20 minutes while you pay, and the booking is confirmed when the payment is complete. Other services start with a written quote stating the service, date, times, vehicle, what is included and what is not; they are confirmed when you accept the quote and pay as it states.

Payment and cancellation

Transfers booked online at a fixed price are paid in full by card at the time of booking, through Stripe. Services agreed by quote (groups of 3 or more, extras, other routes) are paid as stated in the written quote.

If you cancel a transfer booked online, the refund depends on how many hours before the pick-up time you cancel:

• More than 72 hours before: full refund.
• 72 to 48 hours before: 70% refund (30% fee).
• 48 to 24 hours before: 50% refund (50% fee).
• Less than 24 hours before, or no-show: no refund.

Refunds and changes

Refunds are made to the card used for payment. To cancel or change a booking, write to us on WhatsApp or by email with your booking code. If we have to cancel the service, you receive a full refund.

Flights, delays and waiting time

For airport pick-ups we follow your flight.

• We follow your flight: if it lands late, we wait for you. A delayed flight is never a no-show.
• Free waiting time: 60 minutes from the actual landing at the airport, 15 minutes at hotels, ports and stations.
• Flight cancelled or diverted: tell us and we move your transfer to the new flight, or refund it in full.

Changes on the day

Itineraries may be adjusted on the day at your request within the hours booked. Your driver may also change the route or timing for safety, traffic, weather or road closures. Boat trips depend on sea conditions and the operator’s decision.

Your responsibilities

Please be ready at the agreed time and place, tell us in advance about children, luggage and mobility needs, and follow the driver’s safety instructions, including wearing seat belts. Waiting time beyond what was agreed may affect the rest of the day.

Third-party services

Entrance tickets, guides, boats, restaurants and other services provided by third parties are their responsibility, even when we help you arrange them.

Right of withdrawal

Passenger transport services are excluded from the 14-day right of withdrawal for distance contracts (Italian Consumer Code, art. 47). If you change your plans, the cancellation policy above applies.

Applicable law

These terms are governed by Italian law. Nothing in them limits the rights you have as a consumer under applicable law.